Read through the following passage carefully and identify the information to answer the following questions.

Business email writing

Besides playing a major role in most individuals’ personal lives, technology plays a major role in most businesspersons’ professional lives, as it’s convenient, reliable, and efficient. From text messaging to emailing and scanning files to Skyping, high-tech practices are common in companies.

To benefit as much as possible from these practices, businesspersons must craft and send professional business emails, or emails that serve an official, company-related purpose and are appropriately written. Professional business emails are appreciated by coworkers, customers, and potential clients alike.

Professional general emails are carefully worded and concise messages about any company subject. For example, one can send a professional general email to a coworker in regards to supply information, to a customer in regards to purchase needs, and so on and so forth. It’s important that professional general emails be attentively worded and as brief as possible, to help receivers digest the enclosed information and requests.

Professional response emails are courteous and useful messages sent to a person or organization that sent an initial message. For example, a business manager who’s asked about his company’s outlook in an email would send a professional response email to address the sender’s questions and concerns. This type of email should provide answers and data that’re useful to the recipients, based upon what he or she stated initially.

Perhaps the most considerable difficulty in sending professional business emails is remaining calm and official. For example, it might be tempting to send an angry email in response to a customer complaint, but doing so would negatively impact one’s company, reputation, and performance. Instead, one should form an email response that is collected, helpful, and useful.

The short-term benefits of sending professional business emails are enhanced productivity, optimal cooperation, and a minimal amount of wasted resources. In the long-term, however, someone who consistently sends professional business emails will likely develop a professional reputation.

Q. What are professional business emails?

Read through the following passage carefully and identify the information to answer the following questions.

Business email writing

Besides playing a major role in most individuals’ personal lives, technology plays a major role in most businesspersons’ professional lives, as it’s convenient, reliable, and efficient. From text messaging to emailing and scanning files to Skyping, high-tech practices are common in companies.

To benefit as much as possible from these practices, businesspersons must craft and send professional business emails, or emails that serve an official, company-related purpose and are appropriately written. Professional business emails are appreciated by coworkers, customers, and potential clients alike.

Professional general emails are carefully worded and concise messages about any company subject. For example, one can send a professional general email to a coworker in regards to supply information, to a customer in regards to purchase needs, and so on and so forth. It’s important that professional general emails be attentively worded and as brief as possible, to help receivers digest the enclosed information and requests.

Professional response emails are courteous and useful messages sent to a person or organization that sent an initial message. For example, a business manager who’s asked about his company’s outlook in an email would send a professional response email to address the sender’s questions and concerns. This type of email should provide answers and data that’re useful to the recipients, based upon what he or she stated initially.

Perhaps the most considerable difficulty in sending professional business emails is remaining calm and official. For example, it might be tempting to send an angry email in response to a customer complaint, but doing so would negatively impact one’s company, reputation, and performance. Instead, one should form an email response that is collected, helpful, and useful.

The short-term benefits of sending professional business emails are enhanced productivity, optimal cooperation, and a minimal amount of wasted resources. In the long-term, however, someone who consistently sends professional business emails will likely develop a professional reputation.

Q. What are professional general emails?

Read through the following passage carefully and identify the information to answer the following questions.

Business email writing

Besides playing a major role in most individuals’ personal lives, technology plays a major role in most businesspersons’ professional lives, as it’s convenient, reliable, and efficient. From text messaging to emailing and scanning files to Skyping, high-tech practices are common in companies.

To benefit as much as possible from these practices, businesspersons must craft and send professional business emails, or emails that serve an official, company-related purpose and are appropriately written. Professional business emails are appreciated by coworkers, customers, and potential clients alike.

Professional general emails are carefully worded and concise messages about any company subject. For example, one can send a professional general email to a coworker in regards to supply information, to a customer in regards to purchase needs, and so on and so forth. It’s important that professional general emails be attentively worded and as brief as possible, to help receivers digest the enclosed information and requests.

Professional response emails are courteous and useful messages sent to a person or organization that sent an initial message. For example, a business manager who’s asked about his company’s outlook in an email would send a professional response email to address the sender’s questions and concerns. This type of email should provide answers and data that’re useful to the recipients, based upon what he or she stated initially.

Perhaps the most considerable difficulty in sending professional business emails is remaining calm and official. For example, it might be tempting to send an angry email in response to a customer complaint, but doing so would negatively impact one’s company, reputation, and performance. Instead, one should form an email response that is collected, helpful, and useful.

The short-term benefits of sending professional business emails are enhanced productivity, optimal cooperation, and a minimal amount of wasted resources. In the long-term, however, someone who consistently sends professional business emails will likely develop a professional reputation.

Q. What are professional response emails?

Read through the following passage carefully and identify the information to answer the following questions.

Business email writing

Besides playing a major role in most individuals’ personal lives, technology plays a major role in most businesspersons’ professional lives, as it’s convenient, reliable, and efficient. From text messaging to emailing and scanning files to Skyping, high-tech practices are common in companies.

To benefit as much as possible from these practices, businesspersons must craft and send professional business emails, or emails that serve an official, company-related purpose and are appropriately written. Professional business emails are appreciated by coworkers, customers, and potential clients alike.

Professional general emails are carefully worded and concise messages about any company subject. For example, one can send a professional general email to a coworker in regards to supply information, to a customer in regards to purchase needs, and so on and so forth. It’s important that professional general emails be attentively worded and as brief as possible, to help receivers digest the enclosed information and requests.

Professional response emails are courteous and useful messages sent to a person or organization that sent an initial message. For example, a business manager who’s asked about his company’s outlook in an email would send a professional response email to address the sender’s questions and concerns. This type of email should provide answers and data that’re useful to the recipients, based upon what he or she stated initially.

Perhaps the most considerable difficulty in sending professional business emails is remaining calm and official. For example, it might be tempting to send an angry email in response to a customer complaint, but doing so would negatively impact one’s company, reputation, and performance. Instead, one should form an email response that is collected, helpful, and useful.

The short-term benefits of sending professional business emails are enhanced productivity, optimal cooperation, and a minimal amount of wasted resources. In the long-term, however, someone who consistently sends professional business emails will likely develop a professional reputation.

Q. How should professional response emails be composed?

Read through the following passage carefully and identify the information to answer the following questions.

Business email writing

Besides playing a major role in most individuals’ personal lives, technology plays a major role in most businesspersons’ professional lives, as it’s convenient, reliable, and efficient. From text messaging to emailing and scanning files to Skyping, high-tech practices are common in companies.

To benefit as much as possible from these practices, businesspersons must craft and send professional business emails, or emails that serve an official, company-related purpose and are appropriately written. Professional business emails are appreciated by coworkers, customers, and potential clients alike.

Professional general emails are carefully worded and concise messages about any company subject. For example, one can send a professional general email to a coworker in regards to supply information, to a customer in regards to purchase needs, and so on and so forth. It’s important that professional general emails be attentively worded and as brief as possible, to help receivers digest the enclosed information and requests.

Professional response emails are courteous and useful messages sent to a person or organization that sent an initial message. For example, a business manager who’s asked about his company’s outlook in an email would send a professional response email to address the sender’s questions and concerns. This type of email should provide answers and data that’re useful to the recipients, based upon what he or she stated initially.

Perhaps the most considerable difficulty in sending professional business emails is remaining calm and official. For example, it might be tempting to send an angry email in response to a customer complaint, but doing so would negatively impact one’s company, reputation, and performance. Instead, one should form an email response that is collected, helpful, and useful.

The short-term benefits of sending professional business emails are enhanced productivity, optimal cooperation, and a minimal amount of wasted resources. In the long-term, however, someone who consistently sends professional business emails will likely develop a professional reputation.

Q. What are the benefits of sending professional business emails?

Read the following sentence and fill in the missing blank from the choices below.

Q. After thorough investigation, I feel we need to re-engineer our systems by ___________ almost all our processes.

Read the following sentence and fill in the missing blank from the choices below.

Q. First, we have to identify our __________ competencies especially our branch’s superior location in the heart of the city as compared to our competitors.

Read the following sentence and fill in the missing blank from the choices below.

Q. The next step would be to assess the important processes that add real value to our organizational activities. Our __________ processes include courteously attending to the customer’s queries and efficiently servicing their handsets.

Read the following sentence and fill in the missing blank from the choices below.

Q. It is recommended that the __________ in servicing the handsets should be avoided by employing the expert staff in shifts that ensures prompt service.

Read the following sentence and fill in the missing blank from the choices below.

Q. I observed the routine one-week induction program ___________ by the HR department for fresh trainees who joined on Jan 15th, 2020.

Read the following sentence and fill in the missing blank from the choices below.

Q. Then, they were introduced to their supervisors and trainers who __________ the newcomers about the job responsibilities and duties.

Read the following sentence and fill in the missing blank from the choices below.

Q. As required, the new employees ___________ the employee handbook that lists the company policies, rules and regulations and employee benefits.

Read the following sentence and fill in the missing blank from the choices below.

Q. The trainers also talked about the various investment alternatives including Mutual Funds and Equities as well as the latest __________ in the market.

Read the following sentence and fill in the missing blank from the choices below.

Q. The trainers then sat with the brokers and understood the analysis of the market __________.

Read the following sentence and fill in the missing blank from the choices below.

Q. On the sixth day, the trainees were asked to cold call ___________ customers on the phone.

Read the following sentence and fill in the missing blank from the choices below.

Q. Through this letter, we offer our __________ for being unable to cater to your requirements.

Read the following sentence and fill in the missing blank from the choices below or choose the correct description.

Q. The most suitable greeting for a Promotional Sales letter addressed to multiple existing customers is:

Read the following sentence and fill in the missing blank from the choices below, choose the correct description or the odd one out.

Q. All of the following can be stated in a letter stating Price Quotation for an Order, EXCEPT:

Read the following sentence and fill in the missing blank from the choices below.

Q. We request you to make the necessary arrangements __________ the provision  __________ the goods __________ the earliest.

Read the following sentence and fill in the missing blank from the choices below.

Q. We are in dire need of funds and your unexpected delay in payments has ___________ our working capital cycle.

Read the following sentence and fill in the missing blank from the choices below.

Q. We would like to inform you that due to some departmental transfers, Mr. J. Mathews will __________ Mr. P. Stevens as our company’s sales representative.

Read the following sentence and fill in the missing blank from the choices below or choose the correct description.

Q. We are in receipt of the documents sent by your bank. We ___________ delivery of the goods from the port this morning and found that the goods were short by 50 packets.

Read the following sentence and fill in the missing blank from the choices below.

Q. As the goods have been found properly packed in wooden crates, we don’t suspect any kind of ___________ during transit.

Read the following statement or sentence and choose the correct meaning, description or response.

Q. ” Business letters serve as a/an ________ in case of a dispute in business transactions”

Read the following sentence and fill in the missing blank from the choices below.

Q. It is the first time when the goods dispatched by us have been found short. The matter is ___________ close investigation and we will report the results as soon as possible.

Read the following sentence and fill in the missing blank from the choices below.

Q. We request you to immediately make arrangements for the settlement of our account as the credit period of three months has already ___________.

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “What information is included in the body of meeting minutes”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “Email is especially appropriate for _____________”

In this part of the placement test, participants must create their own email according to the guidelines, vocabulary and setting below.

Directions:

1. Use all the phrases given.
2. Minimum words 50 – maximum 250 words.
3. Addressing and signing should be done as in the question given.
4. Common grammatical rules, punctuation should be according to standard English.
5. You can use your own phrases along with the phrases given.

Email – As a recent buyer of their car, write an E-mail to the Manager of XYZ automotive company, Mr Harper, regarding the poor quality of service facility available in the city. Sign the E-mail as Andrew.

VOCABULARY THAT YOU MUST INCLUDE –

very few - service centres - complaints - pending problems - maintenance - cost -time -delivery - increase - customer satisfaction

In this part of the placement test, participants must create their own email according to the guidelines, vocabulary and setting below.

Directions:

1. Use all the phrases given.
2. Minimum words 70 – maximum 250 words.
3. Addressing and signing should be done as in the question given.
4. Common grammatical rules, punctuation should be according to standard English.
5. You can use your own phrases along with the phrases given.

Email -Using the following phrases, write an email with a minimum of 70 words to the customer Mr Roy explaining the delay to the project.

VOCABULARY THAT YOU MUST INCLUDE –

Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – 
includes recovery of lost work – will not recur

You have received the following email:

Thank you for inviting me for a job interview on 17th March. I am afraid my present job does not finish until 19th March, but I will be available
for interview or work at any time from the 20th. I would be very grateful if you could offer me an interview on another date.
Could you please tell me if there is anything I need to do to prepare for the interview or that I should bring on the date of the interview?

Yours sincerely

Alex Case

Write an email replying to Alex Case, including this and any other relevant information:

 Suggest another date for the interview

 Ask him to prepare a short presentation on his future career

 Ask him to bring copy of his CV

You should write between 50 – 100 words. Do not include addresses in your answer.

In this part of the placement test, participants must create their own email according to the guidelines, vocabulary and setting below.

Directions:

1. Use all the phrases given.
2. Minimum words 50 – maximum 250 words.
3. Addressing and signing should be done as in the question given.
4. Common grammatical rules, punctuation should be according to standard English.
5. You can use your own phrases along with the phrases given.

Email –

As a supplier, write an email to the manager of RD Wheel company(Mr. Michaels), hinting that their payment is due for the products delivered to them three months ago. Sign the email as Steven.

VOCABULARY THAT YOU MUST INCLUDE – 

On time - delivery of goods - three months - credit period - overdue - payment - of the earliest - longstanding - relationship

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “What refers to the main utility of a technical report”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “What writing style is usually used in reports”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “Which report helps decision makers to select and choose a best course of action”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “Business Correspondence is a form of __________ communication”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “There should be no error in the language of Business Correspondence. Instead, there should be  _________”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “Which one of the following would not be an example of Written Communication in Business”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. “What is the nature of Written Communication in Business”

Read the following statement or sentence and choose the correct meaning, description or response.

Q. ” Which section of a business proposal has the summary of a problem”