LED – Post-Assessment

I ………… jobs twice in the past year.

In 2010 she ………… who she was completely.

Unemployment ………… in the last quarter. 

I ………… this was coming, I just didn’t think it would be this bad.

Chris ………… the answer to the question so he made it up.

This product doesn’t __________________________ up to its predecessors.

Make sure you _________________ all the necessary paperwork.

We usually __________________________ aside 15% of our budget for marketing.

We have decided _________________ pursuing this course of action.

I’m going to ask John sit __________________________ on this meeting.

If they __________________________ us earlier, we could have set up a meeting.

I hadn’t __________________________ the figures were so low.

That part of the contract is currently __________________________.

These fees are not __________________________ in the estimate.

That issue is yet __________________________.

I’m not really happy with the __________________________ of this contract.

This contract can be __________________________ by either party.

This is the __________________________ contract that we give to all our employees.

The two sides have not come to an agreement. They are still __________________________.

When will this agreement __________________________?

E-mail messages and memos should use bullets, lists, headings, and white space to improve readability.

When writing an email, your paragraphs should be…

Your e-mail messages and memos should have high skim value, which means…

Effective e-mail messages and memos generally discuss only one topic.

Last week, we __________ a meeting with our staff in South Africa by means of a teleconference.

The notice shall include the ___________ of the meeting, specifying the items to be decided at the meeting.

Which of the following reasons is sound justification for scheduling or attending a group meeting?

The person appointed or elected to conduct a meeting is the __________.

After the last __________________________ of talks, they agreed to two of our requirements.

We have to __________________________ these differences as soon as possible.

Before you begin writing your presentation, what should you consider?

Which of these is NOT a way in which you can be more assertive when giving a presentation?

Which of these is an example of open, positive body language?

While giving your presentation, how might you improve the way you are speaking?

Which of these should you avoid while giving your presentation?

Could you let me finish, please?

I think we should move on.

I’m not sure that is relevant.

Ok, let’s go over what we’ve agreed.

Could you just hang on a moment, please?

You ………… be at your desk no later than 9 am.

I ………… hand in my work project on Friday.

Everyone ………… learn a new language, learning is fun.

You ………… be rude to customers.

You ………… include more vegetables in your diet for health reasons.

You meet someone for the first time after hearing about them from a friend.

Someone tells you some good news.

You didn’t quite hear what someone said to you.

You want to squeeze past someone in a shop.

You go for lunch and tell your friend you will pay for both of you.

Often, customer service issues can be resolved in person or over the phone. However, submitting your complaint in writing can be highly effective in getting results.

Use the questions to write a letter of complaint using all of the information below.

What did you buy?
Why did you choose this company/product?
When and where did you buy it?
What’s wrong with it?
Why is this a problem for you?
How have you attempted to resolve the problem?
What were the results of your attempts?
What outcome would make you happy?
What will you do if the problem is not resolved?